Warranty, Payments and Communication

Warranty Policy

All warranty claims are handled based on the manufacturer’s warranty policy.

Order Communication

K-quip is an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. Be sure to provide a valid email address when placing your order.

Price Changes and Updates

To ensure that you receive the most accurate pricing on your order, we recommend that payments are in full prior to the effective date of the increase. Pricing on our website is listed and updated in real time. K-quip reserve the right to adhere to these price increases on orders not paid in full.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error may result to an agreed item change or cancellation of the order.

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept major credit cards including Master Card, Visa. Only a single credit card may be used to process the order.

Charges and Authorizations

When you place an order on our website, an authorization is placed on your bank account for the amount of your order. These authorizations would show as “pending” on your bank statement until the process is done. Once the card is charged, the authorization will drop off your account, typically within 1-2 business days.
Extended lead time occurs for some units, we may reach out requesting to charge your card in advance to avoid losing authorization.

Alternative Payments (Check, Money Order, ACH, Wire Transfer)

We accept check, money order, ACH, and wire transfers for orders with an order total of $750.00 or greater. The order will be placed on hold until payment has been received.

Currency

All pricing is listed in Canadian Dollars ($) on the website. Credit card companies may charge a currency conversion fee. Contact your card issuer for details.